![]() ![]() At the same time, it maintains strong ties with local institutions, with a goal of retaining local students. The company recruits tech talent from across the country and is a driving force for bringing people to South Dakota. The future growth of Rapid City is very important for Property Meld, Zimmerman said. “Everywhere he went, he wanted to be back in Rapid City,” Zimmerman said. According to Zimmerman, Hespen “literally dated the country,” looking for the perfect community to put up the proverbial shingle. Both co-founders are from Gillette, Wyo., and both are graduates of South Dakota School of Mines. It’s no accident that Property Meld is headquartered in Rapid City. Its customers include three of the largest property management companies in the country. Property Meld users can communicate on the platform via text message or the app.Īccording to Zimmerman, Property Meld’s ideal user is a property management company that manages between 500 and 1,500 units. While these five entities can be involved in any property maintenance request, Zimmerman said Property Meld’s primary customers are the decision makers – usually the property manager or the property owner – while the end user is usually the property manager or maintenance coordinator. “You can think of Property Meld like a colonoscopy for your maintenance process,” Zimmerman said.Ĭustomers can select which of the users on the platform – the property manager, maintenance manager, vendor or tech specialist, resident and property owner – will be involved in each request. Everything related to a specific maintenance request is documented under that maintenance request. ![]() In this new 14,000 square-foot space, the founders established a goal of having 100 employees, ranging from entry level sales associates to high-level software engineers who can aid a Property Meld customer in seamlessly navigating the “meld” process.įor each property maintenance request that comes in, Property Meld sets up a work flow. It employed 40 people in its first building on Main Street.įast-forward to April 2021, and South Dakota Governor Kristi Noem attended the groundbreaking for the official Property Meld headquarters at a vacant lot on the corner of St. Kingman and Hespen landed a spot in what was then Rapid City’s “business incubator” at the School of Mines, a space for small tech start-ups to sprout wings under the guidance and stewardship of the Black Hills Development Center. While the company was co-founded in 2015, it was still getting its feet under it. Zimmerman left her job in marketing within the local medical field to start at an entry-level sales position with Property Meld, so she could be involved in the local tech startup from the ground up. “All five have to communicate with each other,” she added. “Key players” typically include the property manager, a maintenance manager, a vendor or tech specialist, the resident and the property owner, said Zimmerman. Property Meld is a stand-alone maintenance software for property management companies that streamlines the management system into a “meld,” ushering a property maintenance request from start-to-finish regardless of how simple or complex and keeping all key players connected throughout the process. ![]() In 2014, Hespen and Kingman began working on a software system to help property managers streamline maintenance processes and, in 2015, they co-founded Property Meld. Imagine the resources and communication required for each request, and developing a streamlined solution makes sense. They knew Hespen’s maintenance issue, trivial as it was, was an indicator of a bigger, more global problem.Īccording to Property Meld’s head of marketing, Madison Zimmerman, the median property management company in the United State manages 400-500 units and receives 40 maintenance requests per month. The two friends clung to that phrase, intent on finding for themselves a better way to address and efficiently fix maintenance issues for managed properties. ![]() There has to be a better way,” David insisted, complaining about the problem to his friend, Ray Hespen. He had done everything he could think of to communicate the problem, and still, it went unresolved. “Call the maintenance manager,” you might say, or, “Let the office know.”ĭavid Kingman was a South Dakota School of Mines student not so long ago when he encountered a seemingly simple maintenance problem in the apartment he was renting. What do you do when the garbage disposal in your apartment quits working? ![]()
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